Ensure that you have read the instructions of how to use the machine correctly before operating.
Always place the machine on a flat and even surface.
Only use cold, still, drinking water to fill the water tank; never use milk or other liquids.
Do not touch the hot parts immediately after use of the appliance. When brewing coffee or heating the milk, pay attention to any splashes of hot liquid.
Before cleaning the machine, it is essential to unplug the power cord from the power outlet socket and wait for the machine to cool down. Do not dip the machine in water. Only wash in water the parts as stated in the manual.

As this is a SMEG manufactured product which Lavazza is selling on their behalf, the warranty is with SMEG and they will provide the best possible advice you could hope to receive. The best course of action is to contact SMEG via the below link provided. SMEG will be able to provide expert technical assistance, supply a spare part if required and if it is within the 2 year warranty SMEG can provide you directly with a replacement:

https://help.smeguk.com/app/ask

However of course if you are ever unsure how to proceed, please contact Lavazza directly on the below details and will be more than happy to provide you with assistance:

Telephone: +44 0800 599 9200
E-mail: uk.info@lavazza.com

Limescale formation is a normal occurrence when using your coffee machine and will result in reduced water flow or cold coffee. For this reason, you will need to descale the machine every three months or so, and in any case everytime the descaling light on tha appliance is switched on. If you live in an area where hard water is prevalent, then the decaling maybe required to be completed more frequently.  Lavazza assumes no responsibility for damage to the machine resulting from failure to descale.

To complete the descaling process, use a non-toxic and/or non-harmful type of descaling product for coffee machines, commonly available on the market.

Do not drink the descaling solution and liquids that have run through the machine until the cycle is complete.

Never use vinegar as a descaling agent.

Do not let the power cable come into contact with the hot parts of the appliance.

Never leave the appliance unattended when it is connected to the mains.

Do not immerse the appliance in water or other liquids.

Do not exceed the maximum filling volume indicated on the appliance.

Do not use the appliance if the water tank has not been filled.

Do not use the appliance outdoors.

In the event of breakdowns, defects or suspected malfunctioning after a fall, immediately disconnect the plug from the socket. Do not operate a faulty machine.

Only Lavazza Authorized Service Centers can carry out interventions and repairs.

In the event of interventions not carried out by authorized Lavazza centers, no liability is accepted for any damage.

As the product is manufactured by SMEG and we are selling it on their behalf, Lavazza does not have any spare parts to provide. The best way to proceed to contact SMEG directly through the following link in order to obtain the spare part you need:

https://help.smeguk.com/app/ask

The Bean-To-Cup, Milk Frother and Grinder are SMEG products and the warranty is set subsequently by SMEG. Please use the link below in order to be familiar with the condition of the warranty:

https://help.smeguk.com/app/answers/detail/a_id/191/kw/terms%20and%20conditions