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SUBSCRIPTIONS
LAVAZZA STORIES

Lavazza at your service

There's no question too small or request too big

We can help you with your coffee choices, product inquiries and online purchases.

We can help you with your coffee choices, product inquiries and online purchases.

Frequently Asked Questions

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Orders

I received my order but there are missing items, what should I do?

Please contact our customer service team who will be able to investigate this for you.

Which payment methods are accepted for online orders?

We accept payment by Visa, Mastercard, Maestro, American Express and PayPal.

I can't view my tracking number in my account.

If you are not able to track your order from your account, contact us through our contact form.

I tracked my order and it shows delivered. I didn't receive it.

In most cases, packages prematurely marked delivered by the carrier will be delivered within the next couple of days. 

How Can I track my order?

You can track your order by logging into your account, select section orders and view your shipping status. If this function is not possible, contact us through our contact form.

How can I ask an invoice for my order?

You will automatically receive an invoice once your order has shipped. If you require a copy please use our contact form

I opened the coffee bag, can I return it?

Returns are possibile only if the package is unopened. If you need further assistance, please contact us through our contact form.

Promotion is not working.

Promotions cannot be combined. Please note that all promotional codes are case-sensitive and you must be registered and logged in to redeem the promotion on any eligible product.  The product must be included in the promotion to be eligible.

I placed an order, I would like to modify it.

Unfortunately we are not able to modify orders. We can cancel your order if your order has not yet been processed when you are requesting cancellation.

Coffee Machines

What happens if I break my subscription machine?

Lavazza is not liable for any damaged that occurs to your Lavazza A Modo Mio coffee machine as a result of an accident or if the damage is not due to a manufacturing defect of the product. 

Can I have a warranty for my Lavazza coffee machine?

All of Lavazza's A Modo Mio coffee machines come with a 2 year warranty. From the moment of purchase your Lavazza A Modo Mio coffee machine's warranty will immediately begin. The warranty can not be postphoned to activate at a later date.

What is descaling, why and how often do I need to do it?

Limescale formation is a normal occurrence when using your coffee machine and will result in reduced water flow or cold coffee. For this reason, you will need to descale the machine every three months or so, and in any case everytime the descaling light on tha appliance is switched on. If you live in an area where hard water is prevalent, then the decaling maybe required to be completed more frequently.  Lavazza assumes no responsibility for damage to the machine resulting from failure to descale.

To complete the descaling process, use a non-toxic and/or non-harmful type of descaling product for coffee machines, commonly available on the market.

Do not drink the descaling solution and liquids that have run through the machine until the cycle is complete.

Never use vinegar as a descaling agent.

Can I have a warranty for my Lavazza coffee machine if I subscribe?

Yes, a Lavazza A Modo Mio coffee machine obtained through a subscription will come with a 2 year warranty. From the moment you activate a subscription service that comes with a Lavazza A Modo Mio coffee machine, the warranty will immediately begin. The warranty can not be postponed to activate at a later date.

How can I descale?

Since the descaling steps are different depending on the machine model, we invite you to see the user manuals on following Machine Page –

Voicy

SMEG

Desea

Idola

Jolie

Jolie & Milk

What instructions do I need to follow when I use the appliance?

Use only Lavazza A Modo Mio or compatible capsules..

Always place the machine on a flat, even surface.

Only use cold, still, drinking water to fill the water tank; never use milk or other liquids.

The appliance and accessories may become hot during operation. Only use the designated lever and allow the appliance to cool down before cleaning or storing.

Do not touch the hot parts immediately after use of the appliance. When brewing coffee or milk, pay attention to any splashes of hot liquid. 

Before cleaning the machine, it is essential to unplug the power cord from the power outlet socket and wait for the machine to cool down. Do not dip the machine in water. Only wash in water the parts as stated in the manual.

What should I do when I turn the machine on for the first time?

Remove and rinse the water tank.

Fill the water tank up to the MAX level, using only fresh, still drinking water.

Refit the tank.

Plug the power cord into a power outlet socket.

Press the on/brew switch to turn on the machine.

Wait until the machine has completed the heating cycle. The machine is ready when the on/brew switch lights up with a steady light.

Before brewing coffee, run at least one water tank of water through the appliance, without any capsules in the machine.

Now you're ready to taste your blends using the capsules. Enjoy your coffee!

Recycling

Where can I find information about the compostable capsules. For example, is the taste affected, where can I recycle the capsules, how does the the compostable process work etc.

For  all information regarding Lavazza's composatble capsules please visit the following section of the website, everything you need to know will be covered there: https://www.lavazza.co.uk/en/eco-caps/industrial-compost-faq.html

Personal Area

How can I access my personal area?

By using the login in button located in the top right hand corner of the website you will be able to sign in and access your personal area

How can I register on the website?

If you click on the login button on the top right hand corner you can sign if if you’re an existing customer or register as a new customer

How can I register my Lavazza coffee machine in my personal area?

You will need to create an account with Lavazza. This can be done by selecting the login in button on top right hand corner of the page. Follow the prompts to sign up. Once requistered using the menu on the top of the page select the "Machine registration" option. This will provide you direction on how to register your machine. 

Corporate

I have a commercial request, how should I get in touch with you?

Please submit your request here.

What is the Lavazza Training Center & how does it work?

Get more details at this link! At present, the training activities promoted by our Training Centre are reserved to professionals who use Lavazza products intended for restaurants and bars. If you already are a Lavazza customer, kindly let us have your personal data (company name, your name and surname, city and province of residence, telephone number, VAT number) through the B2B contact form link, so that a Lavazza representative can contact you and provide you with detailed information. However, we plan to extend access to our courses to our consumers: keep following us to stay up-to-date on our activities!

What is the Lavazza Foundation?

The Giuseppe and Pericle Lavazza Foundation NPO, established in 2004, promotes and carries out economic, social and environmental sustainability projects in favour of coffee producing communities the world over. The primary aim of the Lavazza Foundation is to help coffee producers improve the yield and quality of their products, through training on good farming practices and by fostering the development of their entrepreneurial skills. For further information we invite you to consult the relevant section of the Lavazza website.

How to work with us at Lavazza?

Join Lavazza and grow with us. Check the currently open positions at this link.

What does Lavazza do for sustainability?

The sustainability strategy of the Lavazza Group is outlined in our Sustainability Manifesto, “A Goal in Every Cup”: a policy statement inspired by the strong sense of corporate responsibility that the company has always felt towards the communities it operates in. Also check out our Sustainability Balance: the main tool we use to communicate the annual results of our efforts in the field of sustainability.

How to become a Lavazza supplier?

Find out how to become one of our suppliers at this link.

Subscriptions > Capsules Subscription

Frequent questions

What are the total costs involved with subscription services?

You will only have to pay for your capsules with the 25% discount (minimum 12 boxes). Shipping is free.

You will only have to pay for your ground coffee that you order with 15% discount  (minimimum 2kg per order).

Shipping is free.

You will only have to pay for the Coffee Beans that you order with 15% discount (minimum 2kg per order).

Shipping is free. 

Why subscribe?

With the Lavazza My Way capsule subscription you will receive a 25% discount when purchasing at least 12 packs of Lavazza A Modo Mio capsules, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home. 

With the Lavazza My Way Ground Coffee subscription you will receive a 15% discount when purchasing at least 2kg of Ground Coffee , as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.

With the Lavazza My Way Coffee Bean Subscription you will receive a 15% discount when purchasing at least 2kg of Coffee Beans, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.

How long will delivery take?

You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.

Managing the subscription

How do I change my email, phone and personal information?

You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.

How do I change the products in my subscription?

You can change the assortment of the Lavazza A Modo Mio capsules, Lavazza ground coffee and/or Lavazza coffee beans within each order anytime up to the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.

Will orders ship automatically or do I have to place an order each time?

Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically unless you cancel.

Can I add different coffee products type (example : Compatible capsules with A Modo Mio capsules) to my subscription coffee assortment?

Yes, you can also add Lavazza ground coffee and/ or Lavazza coffee beans to your subscription

Can I change the date of my next order?

Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.

Which products are in my order?

Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules, a minimum of 2kg of your Lavazza ground coffee or a minimum of 2kg of your Lavazza coffee beans. You can check the products in your next order by logging in to your online account and going into your subscription page.

How many subscriptions can I activate at the same time?

You can activate multiple Lavazza My Way Lavazza A Modo Mio capsule, Lavazza ground coffee and Lavazza ground coffee bean subscriptions at the same time.

Managing personal data

How do I view my order history?

You can view your order history by logging in to your online account and going into your orders page 

Payments

What payment methods are available?

We accept payment by Visa, Mastercard, Maestro, American Express and PayPal.

When do I pay for my subscription orders?

Your payment will be processed once Lavazza has confirmed that order is available to be shipped. 

Subscriptions > Machine & Capsules Subscriptions

Frequent questions

Why subscribe?

With the Lavazza My Way Machine subscription you can receive a coffee machine for only £1 (£50 for Lavazza A Modo Mio Voicy and £299 for SMEG Bean-to-Cup machines), subject to purchasing  a minimum number of orders of your favourite Lavazza A Modo Mio capsules/coffee beans. All your orders will be delivered free of charge.

What are the total costs involved with subscription services?

You pay £1 (£50 for Lavazza A Modo Mio Voicy and £299 for SMEG Bean-to-Cup machines) for the machine plus the cost of a minimum number of orders depending on the machine you choose. Each order comprises of a minimum number of 10 boxes of capsules/2 kg coffee beans. 

How long will delivery take?

You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.

Which countries is the service active in?

We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

If I stop the subscription before I have reached the minimum order threshold will I have to return the coffee machine?

The coffee machine will not need to be returned. If you choose to cancel your subscription before reaching the minimum order threshold you will be charged a cancellation fee. You can then keep coffee machine.

See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html

Is the coffee machine my property or on loan for use?

It is your machine. If you cancel before you have fulfilled the minimum number of orders there will be a cancellation fee but you will be able to keep the machine. 

However, if you cancel your coffee machine and capsules or Bean-to-cup machine and coffee beans subscription within the 14 day cooling off period you will be required to return the machine in good condition as well as all unopened packs of Lavazza A Modo Mio capsules or Lavazza coffee beans.

How long will I have to keep the subscription?

The Lavazza My Way machine & capsules and bean to cup machine subscription services do not have a fixed durations.

However, you will need to purchase a minimum number of orders ranging from 7 to 10 depending on the machine you purchase. If you want to cancel before all the orders are fulfilled there will be a cancellation fee.

See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html

Managing the subscription

How do I stop my subscription before 14 days from 1st delivery?

If you wish to cancel your Lavazza My Way subscription please contact our Customer Services on +44 0800 599 9200  and see the Lavazza My Way Terms and Conditions for details.

I have too much coffee stocked, how do I pause my orders?

Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.

Which products are in my order?

Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules or a minimum of 2kg of Lavazza coffee beans.

You can check the products in your next order by logging in to your online account and going into your subscription page.

How many subscriptions can I activate at the same time?

When you subscribe to Lavazza My Way, you can take out a maximum of 2 subscriptions with coffee machines for only £1 each (£50 each for Lavazza A Modo Mio Voicy machines and £299 each for SMEG Bean-Cup Machines).

Managing personal data

How do I change my email, phone and personal information?

You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.

How do I update the delivery address?

You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.

Please be aware if an order has already been processed the change of address will not take effect until your next order. If you need to change your current order please contact our customer service team.

Payments

Can I change the chosen payment method?

Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.

Can I pay in cash?

No

When do I pay for my subscription orders?

Your payment will be processed once Lavazza has confirmed that order is available to be shipped.

Subscriptions > Ground Subscriptions

Frequent questions

Which countries is the service active in?

We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

Is there a minimum spend?

To set up the capsule subscription and benefit from the 25% discount you will need to buy at least 12 boxes of Lavazza A Modo Mio capsules of your choice and you will receive a regular order unless you cancel.

To set up your Ground Coffee subscription and benefit from 15% discount, you will need to purchase a minimum weight of 2kg of Lavazza Ground Coffee and you will receive regular orders unless you cancel. 

To set up your Coffee Bean subscription and benefit from 15% discount, you will need to purchase a minimum weight of 2kg of Lavazza Coffee Beans and you will receive regular orders unless you cancel. 

Why subscribe?

With the Lavazza My Way capsule subscription you will receive a 25% discount when purchasing at least 12 packs of Lavazza A Modo Mio capsules, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home. 

With the Lavazza My Way Ground Coffee subscription you will receive a 15% discount when purchasing at least 2kg of Ground Coffee , as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.

With the Lavazza My Way Coffee Bean Subscription you will receive a 15% discount when purchasing at least 2kg of Coffee Beans, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.

Managing the subscription

When will I receive my next order?

You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

I won’t be home! How do I temporarily pause my orders?

Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.

How often will I receive my order?

You can choose to receive your orders every 2, 4, 8, 12 or 16 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.

Can I change the date of my next order?

Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.

I have too much coffee stocked, how do I pause my orders?

Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.

Can I add different coffee products type (example : Compatible capsules with A Modo Mio capsules) to my subscription coffee assortment?

Yes, you can also add Lavazza ground coffee and/ or Lavazza coffee beans to your subscription.

How do I stop my subscription before 14 days from 1st delivery?

You can stop the subscription after the first delivery, logging in to your online account and going into your subscription page and clicking on 'manage', or alternatively, by sending an email to info@lavazzamodomio.co.uk

Will orders ship automatically or do I have to place an order each time?

Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically unless you cancel.

How many subscriptions can I activate at the same time?

You can activate multiple Lavazza My Way Lavazza A Modo Mio capsule, Lavazza ground coffee and Lavazza ground coffee bean subscriptions at the same time.

How do I change the frequency of delivery for my order?

You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'

Managing deliveries

What happens if I'm not at home to receive my order?

Don’t worry, the courier will attempt to deliver twice. If it cannot be delivered, your order will be returned to us. In this case please contact customer services 0800 5999 200 to get the order resent. 

Payments

What payment methods are available?

We accept payment by Visa, Mastercard, Maestro, American Express and PayPal.

Can I get an invoice for my subscription orders?

An invoice will sent you once the order has been dispatched. This will be sent to your registered email address

When do I pay for my subscription orders?

Your payment will be processed once Lavazza has confirmed that order is available to be shipped. 

Subscriptions > Beans Subscriptions

Frequent questions

Why subscribe?

With the Lavazza My Way capsule subscription you will receive a 25% discount when purchasing at least 12 packs of Lavazza A Modo Mio capsules, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home. 

With the Lavazza My Way Ground Coffee subscription you will receive a 15% discount when purchasing at least 2kg of Ground Coffee , as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.

With the Lavazza My Way Coffee Bean Subscription you will receive a 15% discount when purchasing at least 2kg of Coffee Beans, as well as free shipping on all your orders. Stock up on your favourite blends and discover the convenience of having your coffee delivered quickly, easily and directly to your home.

Is shipping free?

There are no shipping costs with your Lavazza My Way subscription service.

Is there a minimum spend?

To set up the capsule subscription and benefit from the 25% discount you will need to buy at least 12 boxes of Lavazza A Modo Mio capsules of your choice and you will receive a regular order unless you cancel.

To set up your Ground Coffee subscription and benefit from 15% discount, you will need to purchase a minimum weight of 2kg of Lavazza Ground Coffee and you will receive regular orders unless you cancel. 

To set up your Coffee Bean subscription and benefit from 15% discount, you will need to purchase a minimum weight of 2kg of Lavazza Coffee Beans and you will receive regular orders unless you cancel. 

Which countries is the service active in?

We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

Managing the subscription

How often will I receive my order?

You can choose to receive your orders every 2, 4, 8, 12 or 16 weeks, this can be changed by logging in to your online account and going into your subscription page and clicking on 'manage'.

One product is out of stock in my subscription coffee assortment, what can I do?

We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately. 

If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.

I won’t be home! How do I temporarily pause my orders?

Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.

Can I change the date of my next order?

Of course, you can change the delivery date of your next order by up to 60 days by logging into your online account and going into your subscription page and clicking on 'manage'.

When will I receive my next order?

You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

Which products are in my order?

Your order consists of at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules, a minimum of 2kg of your Lavazza ground coffee or a minimum of 2kg of your Lavazza coffee beans. You can check the products in your next order by logging in to your online account and going into your subscription page.

How do I change the frequency of delivery for my order?

You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'

Managing personal data

How do I change my email, phone and personal information?

You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.

How do I view my order history?

You can view your order history by logging in to your online account and going into your orders page

Managing deliveries

What happens if I'm not at home to receive my order?

Don’t worry, the courier will attempt to deliver twice. If it cannot be delivered, your order will be returned to us. In this case please contact customer services 0800 5999 200 to get the order resent.

Can I choose any day and time for delivery?

You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 5 working days  from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

Payments

Can I change the chosen payment method?

Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.

Subscriptions > Bean to cup Subscriptions

Frequent questions

How long will I have to keep the subscription?

The Lavazza My Way machine & capsules and bean to cup machine subscription services do not have a fixed durations. 

However, you will need to purchase a minimum number of orders ranging from 7 to 10 depending on the machine you purchase. If you want to cancel before all the orders are fulfilled there will be a cancellation fee.

See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html

If I stop the subscription before I have reached the minimum order threshold will I have to return the coffee machine?

The coffee machine will not need to be returned. If you choose to cancel your subscription before reaching the minimum order threshold you will be charged a cancellation fee. You can then keep coffee machine. 

See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html

How long will delivery take?

You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.

Is the coffee machine my property or on loan for use?

It is your machine. If you cancel before you have fulfilled the minimum number of orders there will be a cancellation fee but you will be able to keep the machine. 

However, if you cancel your coffee machine and capsules or Bean-to-cup machine and coffee beans subscription within the 14 day cooling off period you will be required to return the machine in good condition as well as all unopened packs of Lavazza A Modo Mio capsules or Lavazza coffee beans.

Managing the subscription

Will orders ship automatically or do I have to place an order each time?

Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically. 

I have too much coffee stocked, how do I pause my orders?

Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.

I won’t be home! How do I temporarily pause my orders?

Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also mannually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.

One product is out of stock in my subscription coffee assortment, what can I do?

We will notify before your order is due. Your subscription will be placed on hold while the product is out of stock. As soon as the product is in stock we will ship your next subscription order immediately. 

If you prefer to change this product for another one in stock, you can do so by going to your subscription page and cklicking on 'manage'.

How many subscriptions can I activate at the same time?

When you subscribe to Lavazza My Way, you can take out a maximum of 2 subscriptions with coffee machines for only £1 each (£50 each for Lavazza A Modo Mio Voicy machines and £299 each for SMEG Bean-Cup Machines).

When will I receive my next order?

You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

Managing deliveries

What happens if I'm not at home to receive my order?

Don’t worry, the courier will leave a calling card and the order will be held at your local sorting office for 30 days. After the 30 days the order will be returned to us. In this case please contact customer services 0800 5999 200 to get the order resent.

Payments

Can I change the chosen payment method?

Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.

Can I pay in cash?

No

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