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Terms of Sale

The following Terms of Sale regulate the offer and sale of the Lavazza products displayed on the Website These Terms of Sale should be read in conjunction with our Website Terms of Use, our Cookie Policy and our Privacy Policy, all of which will apply as appropriate to you when you use our Website and purchase Lavazza products. For avoidance of doubt, only Individual Customer may purchase Lavazza products from the Website. Terms of Sale These Terms of Sale apply exclusively to the sale of Lavazza products and do not extend to any third-party companies displayed on the Website by means of links, banners or any hyperlinks. Lavazza will not be responsible for the supply of services offered by those third-party companies.


Customer Care Services Tel: 0800 599 9200 Email:

Individual Customers means any individual purchasing products without any commercial, business or professional purposes

Order means a product ordered from the Website

Terms of Sale means these terms and conditions

Website means



The parties of the contract are:

a) Lavazza Coffee (UK) Ltd (“Lavazza” or "we"), a company registered in England and Wales, (registered number 02447761) whose registered office is at 9 New Square, Lincolns Inn, London, WC2A 3QN and whose offices are at 5th Floor, Charter Building, Vine Street, Uxbridge UB9 1JG. Registered VAT number is GB 125460239

b) The “Customer” or “you”: any individual who purchase products by the Website as a consumer.



2.1 Lavazza reserves the right not to accept your application and no contract will arise between you and Lavazza until Lavazza has sent you an email confirming the details of your Order.

2.2 By placing an Order through the Website, you accept these Terms of Sale and agree to accept delivery of and pay for each Order of Lavazza products in the quantities selected by you. Upon placing an Order and on valid acceptance of an Order by Lavazza, Lavazza shall be entitled to take payment for each Order and any applicable cancellation charges from the payment method selected by you (Credit, Debit or account).



3.1 You may purchase Lavazza products that are not yet available through the Website. Lavazza shall deliver such products as soon as they become available.



4.1 Lavazza has the right to reject any incomplete and/or incorrect Order. Should Lavazza reject an Order, Lavazza shall notify you as soon as possible that the Order has not been processed and specify the relevant reasons.

4.2 If any Lavazza product which you have ordered becomes unavailable, Lavazza will notify you as soon as possible.



5.1 Details of all Lavazza products that may be purchased from Lavazza are displayed on our Website.

5.2 All prices are inclusive of VAT and shipping and are subject to variation from time to time.

5.3 The price of each product included in your first delivery will be specified on the Website at the time you on the Website and will be confirmed to you by email. Prices for subsequent deliveries of products will be those applicable on the date of our email to you confirming delivery and will be displayed on the Website.

5.4 We accept payment by Visa, Mastercard, Maestro, American Express and PayPal. You must provide details of a payment method before making an Order.



6.1 Lavazza shall have no liability whether in contract, tort (including negligence) or otherwise:

a) for any delay or failure to complete an application and enter into contractual relations with you; or

b) for any delay in delivery or non-delivery of any Lavazza product where the cause of the delay was outside our control provided that we contact you as soon as possible to let you know and take steps to minimise the effect of the delay.



7.1 Except for food products which are non-returnable, Lavazza shall accept a return of any product, that is substantially in the same condition you received it, for a refund of your purchase price, less the original shipping and handling costs. Such return should be made within 30 working days of the delivery date. To return the product, you must contact Lavazza Customer Care Services giving us a written request for a return.

7.2 Upon receipt of the return request, Lavazza will contact you in a timely manner, in order to indicate the address where the products must be returned. You shall be responsible for returning the products in line with the instructions received, at your own expense. All such returns must be made within 14 days from the date of return instructions. You bear the risk of loss during shipment, and title will pass to us upon receipt. Once we receive the returned products, we will process your refund back to the same payment method used to make the Order.

7.3 For any further information about returning a product you can reach Lavazza Customer Care Services.



8.1 Once an Order is placed, products will be shipped to the address indicated in the Order within 30 days. Upon placing an Order, you shall be notified of any applicable delivery charges.



9.1 Lavazza may terminate your Order if you are in breach of any of these Terms of Sale including, without limitation, if:

a) You do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due;

b) You do not, within a reasonable time of our written request, provide us with information that is necessary for us to provide the products, for example, delivery details;

c) You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.



10.1 You have the right to cancel or withdraw the Order by sending a written communication in line with section 10.2 below. Withdrawal request may only be made within 30 days of the delivery date.

10.2 In order to cancel or withdraw your Order, please inform us by:

a) Calling customer services on 0800 599 9200 or emailing us at Please provide your name, home address, details of the Order and your phone number and email address; or

b) Use the cancellation procedure on your My Lavazza page.



11.1 In the event of a defective product, you may contact Lavazza Customer Care Services who will require you to provide all documentation supporting the purchase and the delivery of the product. The Lavazza Customer Care Services do not extend to damages resulting from improper or negligent use of the products.



12.1 Details of your Order and your personal data will be retained and used by Lavazza in accordance with our Privacy Policy.

12.2 Please read our Website Terms of Use and our Cookie Policy for further information about using our Website.

12.3 Please visit the relevant sections of our Website in order to keep up to date with any modifications of the above-mentioned documents.



13.1 Lavazza only sells products manufactured by it or on its behalf under its own trademarks.



14.1 Lavazza shall not be liable for delay or failure to perform our obligations under these Terms of Sale due to any contingency beyond our reasonable control, including, but not limited to, war, acts of terrorism, riot or other civil unrest, political insurrection, acts or orders (including shutdowns) or expropriation by any government, public health emergency, inability to procure or shortage of suppliers of necessary materials, fuel shortage, strike, lock out or other labor disturbances or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage, criminal or malicious acts of third parties, fire, flood, explosion, earthquake or other natural events.



15.1 You will not assign any of your rights or delegate any of your obligations under these Terms of Sale without our prior written consent. Any purported assignment or delegation in violation of section 15 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms of Sale. Lavazza may assign these Terms of Sale or any contract of sale in whole or in part.

15.2 If any provision of these Terms of Sale is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms of Sale and will not affect the validity or enforceability of the remaining provisions of these Terms of Sale.



16.1 These Terms of Sale and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or your Order shall be governed by and construed in accordance with the laws of England and Wales.

16.2 Each party irrevocably agrees that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim (including non- contractual disputes or claims) arising out of or in connection with these Terms of Sale and your Order.



17.1 No waiver by Lavazza of any term or condition set out in these Terms of Sale shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Lavazza to assert a right or provision under these Terms of Sale shall not constitute a waiver of such right or provision.