We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

Lavazza offers 2 subscription services. With the Lavazza My Way Capsule only subscription you will receive a 25% discount on the capsule with each order. With the Lavazza Machine subscription you receive a machine for £1 (£50 for Lavazza A Modo Mio Voicy machine) subject to a minimum number of orders

25% discount on the coffee and free shipping costs for Lavazza My Way capsule subscription. With the Lavazza My Way machine subscription you pay £1 (£50 for Lavazza A Modo Mio Voicy machine) for the machine plus the cost of a minimum number of orders depending on the machine you choose. Each order comprises of a minimum number of 10 boxes of capsules. 

To set up the capsule only subscription and benefit from the 25% discount you will need to buy at least 12 boxes of Lavazza A Modo Mio capsules of your choice and you will receive a regular order unless you cancel.

To receive your coffee machine for only £1 (£50 for Lavazza A Modo Mio Voicy machine), you will need to purchase a minimum number of orders ranging from 7 to 9 depending on the machine you purchase. Each order consists of a minimum number of 10 boxes of Lavazza A Modo Mio capsules.

See the full terms and conditions at: https://www.lavazza.co.uk/en/lavazza-my-way/machine-and-capsules-subscription.html 

You will receive your next order within 5 working days from the date the order is processed. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched.

Yes. There are no shipping costs with your Lavazza My Way subscription services

The Lavazza My Way capsule subscription does not have a fixed duration. You can cancel the subscription at any time. For the Lavazza My Way machine subscription, you will need to purchase a minimum number of orders ranging from 7 to 9 depending on the machine you purchase. If you want to cancel before all the orders are fulfilled there will be a cancellation fee.

See the full terms and conditions at https://www.lavazza.co.uk/en/lavazza-my-way.html

It is your machine. If you cancel before you have fulfilled the minimum number of orders there will be a cancellation fee and you will be able to keep the machine 

The coffee machine will not have to be returned. If you choose to cancel your subscription before reaching the minimum order threshold you will be charged a cancellation fee. You can then keep the coffee machine.

You can choose to receive your orders every 2, 4, 8, 12 or 16 weeks for the capsule subscription, and every 2, 4, 8 or 12 weeks for the coffee machine  subscription. Remember that your delivery frequency can easily be changed by logging in to your online account and going into your subscription page and clicking on 'manage'. I think we need to keep consistent with the wording and we don’t use the phrase coffee machine and capsule subscription anywhere else in the FAQ’s

Once you have selected the delivery frequency, you don’t have to worry about anything else. Your orders will be shipped automatically. 

You will receive your next order within 5 working days from the date the order is dispatched based on the frequency you choose. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

You order consists of either at least 10 or 12 boxes of your chosen assortment of Lavazza A Modo Mio capsules, depending on which subscription you choose. You can check the products in your next order by logging in to your online account and going into your subscription page.

You can change the assortment of the capsules within each order anytime upto the day before the order is dispatched. You can do this by logging in to your online account and going into your subscription page and clicking on 'manage'.

At the moment it is not possible to add any other products.

Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also manually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.

Don’t worry! With Lavazza My Way you have the flexibility to change the delivery frequency, increasing or decreasing the frequency based on your consumption. You can also manually delay your order for up to 60 days by logging in to your online account and going into your subscription page and clicking on 'manage'.

To permanently cancel your Lavazza My Way subscription, please consult the Terms and Conditions of the subscription services.

Of course, you can change the delivery date of your next order by logging into your online account and going into your subscription page and clicking on 'manage'.

You can change the delivery frequency of your orders by logging in to your online account and going into your subscription page and clicking on 'manage'

When you subscribe to the Lavazza My Way service, you can sign up for a maximum of 2 coffee machines for only £1 each (£50 each for Lavazza A Modo Mio Voicy machines) and capsule subscriptions. If you decide to sign up for the capsule-only subscription service, there are no restrictions on the number of subscriptions.

You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.

You can change your details by logging in to your online account and going into your subscription page and clicking on 'manage'.

You can view your order history by logging in to your online account and going into your orders page 

You can only choose the day that the order will be dispatched not the day you will receive the order. Delivery will take place within 5 working days  from the date the order is dispatched. Please note that the 'next order' date shown on your subscription is the date your order will be dispatched and not the day you will receive it.

This is depending on the subscription service you use. Please see the FAQs for each subscription service for further information.

We accept payment by Visa, Mastercard, Maestro, American Express and PayPal.

Yes, you can change the payment method by logging in to your online account and going into your subscription page and clicking on 'manage'.

No